Last Updated on February 3rd, 2020
Orders placed before 12:00 Mon-Fri are dispatched the same day. This does not apply for items available on backorder. You will receive an email that will notify you of the carrier and tracking options. In case the product is unavailable it will be clearly stated on the product page. The consumer will be notified by the vendor about the delay within 2 business days.
We ship within US* & Europe (*beds can’t be shipped to US). We use Post of Slovenia service to ship items that are in stock at our warehouse. Delivery times range between 1-10 business days within Europe and 8-24 working days within US. This is an estimate and does not include weekends or holidays. For items available on backorder delivery times range between 5-45 working days (this is an estimate).
Shipping and handling costs:
- Toys, care products & other smaller accessories: 2,50€
- Hoodies & blankets: 3,50€
- Beds: 6,90€
- Items available on backorder: 15€
- Free shipping on orders over 50€
US & EUROPE
- Toys, care products & other smaller accessories: 6,90€
- Hoodies & blankets: 8,90€
- Beds: 14,90€ (Europe only)
- Items available on backorder: 15-45€ (Germany – 5,95€)
We are also not responsible for any customs charges or VAT.
If you want to return or exchange your product please contact us via email@example.com.
Returns and exchanges are accepted within 14 days of purchase. We accept only unused products in original packaging (tags must not be cut off). Customer is responsible for associated shipping costs unless the product is broken or defective. Please note that shipping charges are non-refundable.
If you want to change or cancel your order please send us an email immediately on firstname.lastname@example.org. All orders are shipped the same or no later than the next business day. Your order cannot be canceled or changed after if has already been shipped.
PAYMENT WITH A CARD – Goes through the payment system Braintree, which is the property of PayPal. Card information is not saved on the server of the company, meaning your safety is 100 % guaranteed. Braintree ensures the maximum possible safety of any transaction. Credit card authorization is done in real time with immediate data checking at banks. Card payment is possible with the following cards: Mastercard, Visa and Maestro (If the consumer’s Maestro card allows this).
PAYMENT WITH PAYPAL – Enables safe payment options with the credit cards (Mastercard, Visa, Maestro and American Express). The consumer does not need to create his own PayPal account. The PayPal system is noted as one of the safest payment systems in the world.